Refund & Replacement Policy

1. Free Bounce Replacement (30 Days)

If any email contacts in your purchased database bounce (hard bounce) within 30 days of delivery, we will replace those contacts at no additional cost. Simply email us at data@pointtobusinessservices.com with your order number and the bounce report, and we'll provide replacement contacts within 24-48 hours.

2. When Refunds Are Applicable

Refunds may be considered in the following cases:

• Database delivered has significantly fewer contacts than purchased (more than 10% shortage)
• Database delivered is for a different country/region than ordered
• Data is not delivered within 72 hours of confirmed payment
• Major data quality issues affecting more than 20% of contacts (verified by independent testing)

3. When Refunds Are NOT Applicable

Due to the digital nature of our products, refunds are generally not provided in the following cases:

• Change of mind after delivery
• Data has already been downloaded and used
• Bounce rates under 10% (within our accuracy guarantee)
• Soft bounces or temporary delivery failures
• Complaints made after 30 days of delivery

4. How to Request a Refund or Replacement

Email data@pointtobusinessservices.com with:

• Your order number
• Description of the issue
• Bounce report or evidence (if applicable)

We will review your request within 2-3 business days and respond with a resolution.

5. Refund Method

Approved refunds will be processed via the original payment method (PayPal or bank transfer) within 5-7 business days.